Data Processing Policy

This Data Processing Policy explains in plain English how MoverDB.com processes data so you can make an informed choice about whether or not you’d like to use our services. We’ve created it as a response to GDPR. It is a plain English, detailed, addition to our Privacy Policy and Terms and Conditions.

MoverDB.com is a free to use website and there is no obligation to register and/or enter any personal details to use it. All information is offered free of charge for anyone to access.

However, we do actively and passively collect and process data which we feel you should be aware of. All website pages and data are sent using secure SSL technology.

All our active data processing activities (see below) are done on a consent basis and our passive data processing activities (see below) are performed on a legitimate interest basis.

MoverDB.com processes several types of data for several different purposes, using several third-party partners and platforms.

Active Data Processing Activities

Our primary data processing activity is helping people get quotes for moving internationally via a free, no obligation quote service. It is intended to be used by individuals both inside and outside of the EU.

Please also be aware, MoverDB.com does not provide quotes itself but has instead partnered with International Removals Direct, TriGlobal B.V. and MyMovingLoads to provide the quotes. Each them in turn works directly with their own set of moving companies.

Therefore, we act as both a data controller (since we send them data) and data processor (since they inform use what data they need and decide how to process it). All data we collect on their behalf(s) is required to help filter suppliers that may be right for you. If you would prefer not share certain information, you are free to do so, and can still find generic pricing information here.

Which company you deal on how your data is processed with will depend on both which form you use and where you are moving from.

Main Form (at the top of the page)

Our main form looks like this:

We collect the data from this form ourselves and then decide where it is sent.

Here is the data that is collected, and the reason for collecting it:

• Where Are You Moving to: This helps getting accurate quotes and filters potential moving companies.
• Current Address/Postcode/Zipcode/City/Country: This helps getting accurate quotes and filters potential moving companies.
• What City Are You Moving To: This helps getting accurate quotes and filters potential moving companies.
• Estimated Size of Move: This helps getting accurate quotes and filters potential moving companies.
• Items to be Shipped: This helps getting accurate quotes, filters potential moving companies and ensures you’re not trying to transport anything illegal.
• Estimated Moving Date: This helps getting accurate quotes, also be aware that most companies can’t give quotes for moves more than 3 months in advance.
• Your Name: So the companies know who they are dealing with.
• Your Email Address: Where quotes can be sent and a way of getting in contact with you about your request.
• Your Phone Number: Required so that companies can get in contact with you about your quote.

Once all the data is entered and you submit the form the following actions will occur:

• You will be see our thank you message, which also includes a tool from Currencies Direct that can help figure out how to exchange foreign currency.
• The form data is then sent via a secure SSL webhook to Zapier.com, which helps us to process the data via what they call a Zap.
• Once the data is received by Zapier.com, the Zap filters all the data collected to either International Removals Direct (moving from the UK) or TriGlobal B.V. (moving from anywhere else in the world) via a secure SSL webhook. They will then verify your data then send your request to up to 6 relevant moving companies who may in turn contact you via phone and/or e-mail. You are under no obligation to get purchase anything and may inform them you would not like to proceed. Moreover, you can also ask us to cancel your request by using our contact form.
• After the data is sent, the Zap will send the e-mail address entered in the form to Mailchimp via a Zapier integration. This will then trigger an automatic e-mail that confirms your request and again explains what to expect. It will then send 1 follow-up e-mail about 5 days after your request giving you more information about moving money overseas along with your goods. This is sent as we’ve found that many people are confused about their various options when it comes to sending money overseas. You can easily unsubscribe from all e-mails by clicking on the unsubscribe link in either the top or bottom of each e-mail, which will cancel all future e-mails. We also routinely delete e-mails at least once per year.
• At this stage the Zap is complete and Zapier will automatically delete all data within 90 days. This gives us time to help sort our any issues, but means data is not stored longer than necessary.
• We will retain your e-mail address (and nothing else) pfr up to 1 year via Mailchimp.
• International Removals Direct and TriGlobal B.V. will retain information for as long as their internal policies warrant. If you have any concerns about the data they may hold, please get in contact with us and we will do our best to help.

Secondary Form #1 (middle of the page)

Our secondary form #1 looks like this.

This form is provided by MyMovingLoads and we do not control how it is sent or processed.

Here is the data they collect:

• Origin Country/City and Delivery Country and Delivery City: This helps getting accurate quotes and filters potential moving companies.
• Moving Date: This helps getting accurate quotes, also be aware that most companies can’t give quotes for moves more than 3 months in advance.
• Select Home Size: This helps getting accurate quotes and filters potential moving companies.<
• First and Last names: So the companies know who they are dealing with.
• Your Phone: Required so that companies can get in contact with you about your quote.
• Your Email: Where quotes can be sent and a way of getting in contact with you about your request.

Once all the data is entered and you submit the form the following actions will occur:

• You will see a thank you message.
• The data will be sent to MyMovingLoads who will process it in accordance with their terms of service which you have to agree to when submitting the form.

Secondary Form #2 (Bottom of the page)

Our secondary form #2 looks like this:

This form is provided by TriGlobal B.V. and we do not control how it is sent or processed.

Here is the data they collect:

• Details related to current address and delivery address (Street, Zipcode, City & Country): This helps getting accurate quotes and filters potential moving companies.
• Moving size: The helps generate accurate quotes
• Moving Date: This helps getting accurate quotes, also be aware that most companies can’t give quotes for moves more than 3 months in advance.
• Est. volume in ft3 (optional): Helps generate a more accurate quote
• Packing/Assembly (optional): Helps give you a more accurate quote
• Remarks (optional): This is where you can add special requests, questions, etc.
• Type of move: This helps send your quote to the right department at moving companies
• First and family names: So the companies know who they are dealing with.
• Telephone #1: Required so that companies can get in contact with you about your quote.
• Email: Where quotes can be sent and a way of getting in contact with you about your request.

Once all the data is entered and you submit the form the following actions will occur:

• You will see a thank you message.
• The data will be sent to TriGlobal B.V. who will process it in accordance with their terms of service.

Passive Data Processing Activities

We use the following third-party tools to help us run a useable website. They do not share any personal information about you with us, but they may still collect information about you and/or your computer that may be considered personal information.

Below we outline what we use each of them for and where you can find out more about how they may collect and use personal data:

Google Analytics: We use this to track how people use our website in aggregate. We do not use it collect track individual users. Here are the key settings we are currently using:

• Remarketing: OFF
• Advertising Reporting Features: OFF
• User and event data retention: Set to expire after 14 months (shortest option offered)
• Reset on new activity: ON
• User-ID: OFF
• Accepted GDPR Data Processing Amendment

Google currently offers an Analytics opt-out here or you can use a third-party tool such as Ghostery.

Facebook Social Graph: This is used to help make it easier to share content from our website and blog on Facebook and for people to see how often content has been shred. We do not use it for any remarketing or retargeting. See Facebook’s Data Page for more on how they use your data.

Social Media Sharing: In addition to Facebook Social Graph we also have G+, Twitter and LinkedIn sharing buttons on our site to help make it easier to share our content on those platforms. You can see G+ privacy policy here, Twitter’s Privacy Policy here and LinkedIn’s Privacy Policy here.

External / Affiliate Links: We sometimes track external links either via Google Analytics and/or third-party affiliate tracking platforms. Any sort of tracking only occurs if you click on an external link. At the bottom of every page where this occurs we disclose which links are affiliate links, but if you’re concerned about this, the simplest option is to not click on external links from our website.

Webhosting: We use StudioPress Sites to host our website. Like most webhosting companies they maintain website logs, although we do not have direct access to them. You can learn more about the data they may have on their privacy policy.